Unfortunately, SUZANNE KALAN cannot be held liable for lost shipments once tracking indicates that the package has been delivered.Īll of our international shipments are sent with the assurance of FedEx Insured International Priority.
An adult signature is required upon delivery, and our insurance coverage on the piece terminates once the package has been signed for.
To provide the finest experience for our domestic customers in the United States, all domestic shipping fees are complimentary and shipped via FedEx Insured Priority delivery. Please visit our Return Policy page for more information. All jewelry purchased through our online store is eligible for a 5-day return or exchange policy, commencing from the date of delivery.
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